Frequently Asked Questions

Got questions? We've compiled a list of the most common queries about our lottery ticket services in Australia. If you can’t find what you’re looking for, feel free to contact our support team.

How does the service work?

We act as a secure online portal for purchasing official lottery tickets on your behalf. Once you select a draw and buy your ticket, a local agent purchases the entry and uploads a scanned copy to your account.

Is this platform connected to official lottery organisations?

No, we are an independent third-party ticket purchasing service. All tickets are bought from authorised lottery retailers in the respective countries.

Who operates this service?

Our platform is operated by a licensed company with years of experience in the global lottery industry, offering services tailored to Australian users.

Who can purchase tickets through this site?

Anyone aged 18 or older residing in Australia can legally use our service to participate in official draws abroad.

Do you take a commission on winnings?

No commission is taken on prize winnings. You receive 100% of your winnings directly to your account.

How does the platform generate revenue?

We charge a small service fee included in the ticket price, which covers handling, purchasing, and securely storing your ticket.

How can I be sure I’ll receive my winnings?

All prizes are either transferred directly to your account or, in the case of large jackpots, our team will assist you in claiming them in person in compliance with legal procedures.

Can I request a refund if I’m not satisfied?

Yes, our support team is happy to assist with refund requests on a case-by-case basis where applicable under Australian consumer law.

Can I play from Australia?

Absolutely. Our service is available for residents in Australia who meet the age requirement of 18+.

Is my payment and personal information safe?

Yes, we use encryption and secure payment gateways to ensure your data is always protected. Your privacy and security are a top priority.

What are the benefits of buying online?

You gain access to more international draws, convenience of digital entries, automatic win notifications, and secured prize payouts — all without leaving home.

Are there any free services included?

Yes, we offer free jackpot and result notifications, access to past draw archives, and the ability to store your tickets securely online.

Can I get a discount?

We offer discounts through subscription plans and bundles, where you can save on every 7th ticket or combine entries for greater value.

Is it safe to participate through this platform?

Yes. We comply with all relevant Australian regulations and operate with full transparency. We’re here to ensure a secure and reliable experience for all adult users.